Availability

This section includes details on support services availability and contact information.

Core Business Hours

8:00am – 5:00pm (Central Daylight Time)

Please submit the details of all service requests via the support portal https://serviceportal.worldpay.com/ or email Paymetricsupport@worldpay.com or contact us by phone.

24 Hours a Day, 7 Days a Week, 52 Weeks a Year

For production emergency concerns, please always call the support number and select the Production emergency choice.

After-hours this will invoke the on-call process. When possible submit the details of all service requests via the support portal https://serviceportal.worldpay.com/ or via email Paymetricsupport@worldpay.com prior to calling the Paymetric Support team.

Toll Free: +1 (888) 445-4901

Direct: +1 (713) 895-2003

UK & Europe: +44 (0) 207-993-5154

Asia Pacific: +8 (134) 578-9522