Information and Help URLs
Paymetric Service Portal
This site is for individuals identified for roles associated with your Paymetric implementation. It is used to search support knowledge base articles related to troubleshooting items and submitting a support request if necessary. When you register for the service portal, you should have a certain level of understanding of your Paymetric implementation.
The service portal is the interface used to submit support cases if needed. It provides the following features:
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Access to knowledge articles that are based on specific troubleshooting scenarios.
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Ability to view, edit, and submit a case to the support services team.
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Ability to manage your email preferences including maintenance and incident notifications.
Log into Service Portal
The service portal URL is https://serviceportal.worldpay.com/
If you were a registered user of the Paymetric customer community, your user name and password will work in service portal.
If you are not a registered user, a service portal administrator for your business will need to grant you access. Contact Paymetric support to ask for a list of service portal administrators.
If you try to reset your password and do not get a password reset email, it is because you are not a registered user. Your Service Portal Admin(s) will need to assist you.
You can also still open a case by emailing Paymetricsupport@worldpay.com