Incident Management (Root Cause Analysis)

In the event of a production service interruption, you may request a Root Cause Analysis (RCA) by submitting a support request using the Service Portal. The RCA is available after the problem investigation is complete.

The RCA typically contains the following information:

• Date and time of event

• Duration of the service interruption

• Summary of events

• Root cause

• Corrective/prevention action(s)